SMS808 Privacy Policy — Our Commitment to Your Personal Data

Information We Collect

Sms808 collects your personal information through several methods throughout your use of our platform. The types of information collected are as follows:

Account Registration Information

• Full name as per official identification document
• National identification number (MyKad) or passport number
• Date of birth for age verification
• Email address and mobile phone number
• Current residential address

Financial Information

• Bank account name and account number for withdrawal processing
• Registered e-wallet information (Touch 'n Go eWallet, GrabPay, DuitNow)
• Deposit and withdrawal transaction records

Platform Usage Information

• IP address and device information used
• Game session data including bets, wins, and play duration
• Login and logout activity log
• Account settings preferences

KYC Verification Documents

• Copy of MyKad or passport for identity verification
• Bank statement or proof of address if required

Purpose of Data Use

Sms808 uses your personal information solely for legitimate purposes necessary to operate our platform effectively. Below is a detailed table of data usage purposes:

Sms808 will not use your personal information for any purpose other than those stated above without obtaining your consent first.

Sharing Information with Third Parties

Sms808 takes an extremely cautious approach when it comes to data sharing. In general, we do not share your personal information with external parties. However, in certain limited situations, sharing may occur:

• Payment Processor: Payment service providers such as banks and e-wallet operators who receive the necessary information to process your financial transactions. All such providers are bound by strict confidentiality agreements.
• Game Software Provider: Live Casino and Slots game providers who may receive a unique player identifier for game operation purposes. Your full name or financial information is not shared.
• Regulatory Body: If required by law or by direction from a competent regulatory authority, sms808 will disclose the necessary information strictly within the defined scope.
• Technical Service Provider: Companies that support the technical operations of the sms808 platform, such as server hosting and cybersecurity services, are subject to binding data protection agreements.

Data Retention Period

Sms808 retains your personal information for as long as your account is active and for the required period thereafter in accordance with legal and operational requirements. In general:

• Active account information retained for as long as your account remains active on the sms808 platform.
• Financial transaction records retained for seven (7) years after the transaction date in accordance with Malaysia's tax and financial legal requirements.
• Customer support communication log retained for two (2) years for reference and dispute resolution purposes.
• KYC Documents retained for the period required by applicable anti-money laundering (AML) regulations.
• Upon expiry of the retention period, data is securely deleted or anonymised using methods that meet information security standards.

Cookies & Tracking Technologies

The sms808 platform uses cookies and similar tracking technologies to enhance your experience. There are three main categories of cookies in use:

• Essential Cookies: Required for core platform operations such as session login, game cart management, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how players interact with the platform for improvement purposes. Data is collected anonymously.
• Preference Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time.

You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of the sms808 platform.

Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by sms808:

To exercise any of the above rights, please contact the sms808 support team via Live Chat. We will process your request within 30 working days.

Data Security

Sms808 continuously invests in cybersecurity infrastructure to ensure your data remains protected at all times. The security measures we implement include:

• End-to-end encryption: All data transmitted between your device and the sms808 servers is protected with 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorised access.
• 24/7 Monitoring: An automated threat detection system monitors suspicious activity around the clock.
• Internal access controls: Only authorised and trained personnel may access player data, with every access logged and audited.
• Periodic penetration testing: Regular security assessments by independent cybersecurity experts to identify and address vulnerabilities.

While we take all reasonable precautions, no digital system can be guaranteed 100% secure. In the event of any data breach affecting your information, sms808 is committed to notifying you within the timeframe required by applicable law.

Cross-Border Data Transfer

In operating the platform, some player data may be processed or stored on servers located outside Malaysia. In such cases, sms808 ensures that:

• Data transfers are only made to destinations with a level of data protection equivalent to or higher than Malaysia.
• All parties receiving data are bound by data processing agreements that comply with Malaysia's PDPA.
• Appropriate technical and organisational protection measures are implemented to safeguard data during transfer and storage.

Privacy Policy Amendment

Sms808 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.

Each time the Privacy Policy is updated, we will:

• Updating the "Last Updated" date at the top of this page.
• A clear notice will be displayed on the sms808 platform for a minimum period of 14 days.
• Sending email notifications for material and significant changes.

Continued use of the sms808 platform after any amendments take effect will be considered acceptance of the revised terms. If you disagree, you may close your account by contacting our support team.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how sms808 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the sms808 platform — the fastest way to get an immediate response.
• Email: [email protected] — for written enquiries and official data-related requests.
• Frequently Asked Questions: Visit page FAQ our page for answers to frequently asked questions.

We are committed to responding to all privacy-related enquiries within 3 working days. For more complex data requests, the response time is up to 30 working days.